Our relief services are for individuals and families in genuine hardship. We use a structured, confidential assessment process to ensure relief reaches those who need it most.
To receive relief from Community Relief Ltd, an individual must be resident in South-East Queensland and be experiencing one or more of the following circumstances:
As a PBI, our mandate is narrow and specific. The following are outside our scope:
Seniors aged 65+ living alone or in inadequate care arrangements. Priority given to those without family support, with limited English, or with mobility constraints.
Individuals and families holding refugee, temporary protection or humanitarian visas, particularly during the initial settlement period when income and housing are most precarious.
Individuals and children escaping or recovering from domestic and family violence, where immediate material and financial need is created by sudden departure from shared household or assets.
Individuals with physical, cognitive, sensory or psychosocial disability experiencing material hardship, particularly where NDIS funding does not cover basic living needs.
Working-age adults and families experiencing sudden, acute financial hardship due to job loss, unexpected medical costs, relationship breakdown, or other unforeseen circumstances.
Individuals managing life-limiting or chronic illness where healthcare costs, reduced work capacity or carer responsibilities have led to significant financial and material hardship.
The table below summarises which programs are available to each primary population group. All access is subject to individual assessment.
| Population Group | Emergency Relief | Food Assistance | Welfare Visits | Medical Aid | Financial Assist. | Isolation Support |
|---|---|---|---|---|---|---|
| Isolated Elderly | ✓ | ✓ | ✓ | ✓ | Case-by-case | ✓ |
| Refugees & Humanitarian | ✓ | ✓ | ✓ | Case-by-case | ✓ | ✓ |
| Family Violence Victims | ✓ | ✓ | ✓ | Case-by-case | ✓ | Case-by-case |
| People with Disability | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Financial Crisis | ✓ | ✓ | Case-by-case | Case-by-case | ✓ | — |
| Serious Illness | ✓ | ✓ | ✓ | ✓ | ✓ | Case-by-case |
Our intake process is confidential, respectful and designed to be accessible to people under significant stress.
Contact us by email or phone. You may also be referred by a GP, social worker, hospital discharge coordinator, or other support professional. Language support is available.
A brief welfare assessment is conducted by our intake team. You will be asked about your current circumstances, needs, and household situation. All information is kept strictly confidential.
Our welfare committee reviews your assessment and determines what relief is appropriate. We aim to respond within two business days for urgent situations.
Approved relief is delivered directly — either by collection, home delivery, or direct payment to the relevant service provider. We do not make cash payments to recipients.
Contact our intake team for confidential enquiries. We welcome referrals from healthcare professionals, social workers and community agencies.