This policy explains how Community Relief Ltd collects, holds, uses and discloses personal information, and your rights in relation to that information.
Community Relief Ltd ("we", "us", "our") is a not-for-profit public company limited by guarantee (ACN 698 191 383 | ABN 66 698 191 383), registered in Queensland, Australia. We are committed to protecting the privacy of all individuals whose personal information we handle.
This Privacy Policy is made in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs") contained in Schedule 1 of the Privacy Act. It applies to all personal information we collect through our website (www.relief.org.au), our service intake process, our welfare programs, and any other activities we conduct.
By providing personal information to us, you consent to the collection, use and disclosure of that information in accordance with this Privacy Policy.
The types of personal information we may collect include:
We only collect personal information that is reasonably necessary for one or more of our functions or activities. We do not collect personal information beyond what is required to assess and deliver benevolent relief.
Some personal information we collect may constitute sensitive information under the Privacy Act. This includes health information, information about racial or ethnic origin, and information about family violence circumstances. We collect sensitive information only where:
Sensitive information receives a higher level of protection under this policy. It will not be disclosed to third parties without your express consent, except where required by law or where disclosure is necessary to prevent a serious threat to your life, health or safety or that of another person.
We collect personal information in the following ways:
Where practicable, we collect personal information directly from the individual concerned. Where we collect personal information from third parties (e.g. referring agencies), we will take reasonable steps to notify you of this collection.
We use personal information for the following primary purposes:
We will only use your personal information for a purpose other than the primary purpose of collection if you have consented, or if the secondary use is directly related to the primary purpose and you would reasonably expect it.
We may disclose personal information to the following categories of parties:
We do not sell, trade, rent or otherwise disclose personal information to third parties for commercial purposes. We do not disclose personal information to overseas recipients except in limited circumstances required by law.
We take reasonable steps to ensure that personal information we hold is accurate, up-to-date and complete. We also take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures include restricted access to personal information on a need-to-know basis, secure storage of paper records, and secure electronic record-keeping systems with access controls. Volunteers and staff who handle personal information are trained in privacy obligations.
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.
Recipient records are generally retained for a minimum of seven years following the last contact, in accordance with our financial and governance record-keeping obligations under the Corporations Act 2001 (Cth).
Under the Privacy Act, you have the right to request access to the personal information we hold about you, and to request correction of that information if it is inaccurate, incomplete or out of date.
To make an access or correction request, please contact us at info@relief.org.au with the subject line "Privacy — Access Request" or "Privacy — Correction Request". We will respond within 30 days. We will not charge a fee for making an access request, but may charge a reasonable fee for providing access to complex records.
In limited circumstances, we may refuse access if it would unreasonably impact the privacy of others, or where permitted by law. If we refuse access, we will provide reasons in writing.
If you believe we have handled your personal information in a way that breaches the Privacy Act or this policy, you may lodge a complaint with us at info@relief.org.au. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
Our website (www.relief.org.au) is a static, informational website. We do not use tracking cookies, advertising technology, social media pixels, or third-party analytics that collect personal information. We do not operate a donation portal or any payment functionality on this website.
When you submit an enquiry through our contact form, the information you provide is sent to our designated email address and is handled in accordance with this policy.
We may update this Privacy Policy from time to time. The current version will always be available at www.relief.org.au/privacy.html. We encourage you to review this policy periodically. Continued use of our services following any update constitutes acceptance of the revised policy.
For all privacy-related enquiries, requests or complaints: